This page explains how to use the Xpress Auto Transportation website and what to check before arranging vehicle transport. Your written quote, booking confirmation, and carrier documents set out the specific arrangements for your shipment. Request and review those documents before booking.
Quotes and booking details
A quote is based on the information you provide. Please make sure the vehicle details, running condition, route, and preferred dates are accurate. Changes may require a revised quote. Ask what is included in the price and which charges, if any, are separate.
Pickup and delivery estimates
Estimated dates help you plan, but they are not guaranteed arrival times. Weather, road conditions, carrier schedules, port operations, and customs checks can affect the journey. Contact us if a particular deadline matters to you before accepting a quote.
Preparing and receiving your vehicle
Confirm preparation requirements and safe access for the carrier. Remove valuables and personal belongings unless otherwise agreed in writing. Check the vehicle's condition with the driver at pickup and delivery, keep the inspection paperwork, and report any concerns promptly.
Payments, changes, and cancellations
Confirm payment requirements, cancellation charges, refund eligibility, and rescheduling conditions in writing before booking. This website does not set a universal deposit or refund rate. Contact us as soon as possible if you need to change your arrangements.
International shipments
Requirements vary by country and route. Confirm ownership documents, import eligibility, and responsibility for duties, taxes, port charges, and storage fees. A tracking status is not a customs decision or a guarantee of clearance.
Tracking and support
Tracking displays the latest information recorded for a shipment. Treat your tracking number as private. Customer chat is for transport enquiries; an agent is available only when the chat indicates they are online. Do not send passwords, payment card details, or identity documents through chat.
Questions about your arrangements
If anything is unclear, contact our team before proceeding. These general website terms do not replace your shipment agreement or any rights provided by applicable law.