When you contact Xpress Auto Transportation or arrange a shipment, you share information that helps us respond and coordinate the journey. This page explains the information used by this website and how to ask us about it.
Information we collect
Quote and contact forms collect the details you submit, such as your name, email, phone number, vehicle information, and pickup or delivery locations. Shipment records may also include status updates, delivery estimates, and GPS locations posted by our team.
Customer chat
Chat stores the name you enter, messages, and message times so our staff can respond. A randomly generated chat-session identifier is saved in your browser to let you return to your conversation without an account. Anyone using that browser may be able to view it. Do not send sensitive documents, passwords, or payment card details in chat.
How we use it
We use the information you provide to respond to enquiries, prepare quotes, coordinate transport, and communicate about your shipment. Staff can access customer information through the private staff portal. The public tracking page requires the matching tracking number; keep it private and share it only with people you trust.
Services used by the website
The website uses hosted services to store records, deliver email notifications, and display maps. Map images for shipment tracking are served by OpenStreetMap, and map requests include the approximate location details needed to render the tracking map. Relevant service providers process the information needed to provide those features under their own applicable terms and privacy policies.
Keeping information accurate
If your contact details or shipment information are wrong, let us know. You can also ask about the personal information we hold, request a correction, or ask about deletion. What we can remove may depend on an active shipment or applicable record-keeping obligations.
Contact
For a privacy question or request, send us a message or call +1 604-343-5402. Please provide enough information to identify your enquiry without sending unnecessary sensitive details.